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Junior Case Manager

Vacant position

Makati, Philippines

We're a UK headquartered Tech scaleup with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!

Our CEO and Founder previously worked at McKinsey and private equity firm APAX. Check out a about how we're disrupting asset ownership -> https://linktr.ee/getgroundtalent

Our four values sit at our core - no BS, pursuit of excellence, feedback obsession and healthy ego.

In numbers:

  • 🧑‍🤝‍🧑 85 GetGrounders (ex Google, Meta, Deliveroo etc)
  • 🏘 £1.5Bn+ of assets being added onto our platform annually
  • 📈 30,000+ users across 70 countries, with ~10% market share
  • 🌎 Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Junior Case Manager | Makati, The Philippines

Monday to Friday, mid-shift (3pm - 12am Manila time)

The Mortgage Operations team is ensures that our mortgage clients have a world-class journey through every step of their customer journey with us. You will drive Mortgage cases to successful completion by ensuring customers get the help they need over email and phone.

What we’re looking for:

  • Bachelor’s degree in any 4-year course
  • Experience in a progressor, case manager, post-sales specialist role (or similar)
  • Motivation to learn new concepts, try new processes, and contribute feedback on how we can improve.
  • Experience working with international customers both in writing and verbally
  • Strong analytical, organizational, and interpersonal skills
  • Willing to work out of our Makati office, 5 days per week

Preferred but not required: 1-2 years of experience in financial or professional services processes (ideally with mortgages)

What you will do:

  • Create and update mortgage records via CRM
  • Manage supporting documents and collate missing information, ensuring completeness and accuracy.
  • Follow up on all aspects of the mortgage process to ensure smooth completions. This will include working on checklists, completing CRM tasks, and phone calls with external and internal stakeholders.
  • Liaise with external stakeholders including lenders and solicitors.
  • Report any issues or inconsistencies to team leader
  • Collaborate with team members in the UK and The Philippines to suggest improvements to the process.

We expect that this process will take no more than 1 week.

Benefits for GetGround Philippines:

In additional to all Philippine mandatory benefits, we provide:

  • 💰 Competitive Salary
  • 🏥 HMO Benefits
  • 🏥 🦷 Health & Dental Insurance 
  • 🏖 12 Mental Health Days annually + Paid Time Off + Public Holidays
  • 🎳 Team and company-wide events
  • 📈 Learning budget to support your development
  • 🧠 Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile!

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

  • 42% of our employees identify as female or non-specified, 58% as male
  • 19 nationalities represented across offices in 5 countries
  • Our work on
  • Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

For more information on how we store your candidate data, please see our .

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