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Andrei Spasiu is an experienced professional specializing in Operations, People Management, and Service Delivery, with a substantial background in Shared Service Centers, Outsourcing, and Banking. They have directed large teams for 17 years, focusing on customer service, order management, and process improvement. Currently, Andrei serves as a Senior Operations Manager at Genpact, where they oversee Trust & Safety in Social Media Content Moderation. They previously held leadership roles at several companies, demonstrating expertise in stakeholder management, project coordination, and team development. Andrei holds both a Bachelor's degree in Banking & Stock Exchange and a Master's degree in Banking Systems Management from Academia de Studii Economice din București.