Jesie Paluca is a highly experienced technical support engineer with a strong background in voice services and telecommunications. Currently serving as a Staff Technical Support Engineer at Genesys since October 2018, Jesie has also held the position of Sr. Technical Support Engineer in the same company. Prior to Genesys, experience includes roles at ABS-CBN Corporation as TOC, Callforeign Pte Ltd as a VOIP Engineer, and Inova Venture Pte. Ltd. as Senior Project Engineer, among others. Educational credentials include degrees in Electronics and Communication Engineering from the University of San Jose-Recoletos and specialized training in IT Project Management from the National University of Singapore. Jesie is also Cisco Certified Network Associate and possesses extensive expertise in network engineering and telecom systems.
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