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Adam Briggs is a Senior Director Analyst at Gartner, specializing in enterprise automation and technology insights since 2025. Previously, they held various roles at Zurich Insurance Company Ltd from 2015 to 2017, including Claims Business Analyst and Automation Strategy Consultant. Adam's experience also includes a position at Fidelity International in 2022, where they led efforts in Process Simplification and Optimization, particularly focusing on Intelligent Automation and Business Process Management. They hold a BSc Hons in Physical Geography from the University of Reading and multiple certifications in project management and insurance.