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Jenny R. Higgins is the Director of Client Support at Gallup, where they manage the Outbound interviewing center in Lincoln, Nebraska. With a strong focus on performance and employee engagement, Jenny ensures the quality of client data through coaching and developing their team. Prior to this role, they spent 10 years in hospitality management, including tenure as a general manager. Jenny holds a bachelor's degree in human resource management from Concordia University in Seward, Nebraska, and serves as vice president of the Gallup Federal Credit Union Board and treasurer of the Good Shepherd Lutheran School Board in Omaha, Nebraska.