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Yael Shildhaus is an accomplished product manager currently at Fullpath since December 2024. Previously, Yael was the Head of Customer Experience at riseup from March 2020 to October 2024, where leadership of a diverse team of 25 resulted in significant improvements, including a 50% reduction in churn, a 40% increase in engagement, and a customer satisfaction rate of 98%. Yael also served as Team Lead at riseup, establishing foundational customer experience strategies and fostering interdepartmental collaboration. Earlier in the career, as the founder of OKdone from January 2018 to March 2020, Yael focused on customer acquisition and retention, successfully onboarding customers and ensuring their satisfaction. Yael holds a Bachelor's degree in Economics from Bar-Ilan University, earned between October 2011 and July 2014.