Elbert Bernardo is a seasoned professional with extensive experience in unified communications and contact center operations. Currently serving as a Unified Communications Administrator at Full Potential Solutions since April 2019, Elbert focuses on optimizing collections opportunities and managing client campaign communications. Prior roles include Contact Center Support Team Leader at Vocus, where Elbert identified and escalated operational interruptions, and Workforce Team Lead at Acquire BPO, overseeing projects and workforce management. Elbert also held roles as Dialer Administrator and Workforce Analyst, demonstrating a strong background in operational analytics and real-time management. Educational qualifications include a Bachelor of Secondary Education majoring in Mathematics from Arellano University and a BS in Applied Mathematics with a Major in Information Technology from Far Eastern University.
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