Malcolm Watson is a seasoned Senior Service Delivery Manager at Fujitsu, with a career spanning from 2002 to the present, primarily focused on delivering IT services and managing operations across various sectors. Currently leading a team to provide End User Computing Services for a UK client, Malcolm has a wealth of experience overseeing service delivery for multiple clients, including Southern Water and The Highland Council's Education Department. With a background in service operations management grounded in ITIL best practices, responsibilities have included managing service delivery from global teams in Poland and India, ensuring operational excellence, and driving service improvements. Prior experience at Scottish Water as an IT Analyst contributed to foundational skills in technical and communications support.
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