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Ivan Neves is a seasoned professional with extensive experience in service delivery management, currently serving as a Senior Service Delivery Manager at Fujitsu Technology Solutions since October 2007. Ivan has a strong track record in enhancing service delivery standards, customer satisfaction, and operational excellence while managing service performance and P&L responsibilities. Previous roles include Knowledge Manager, Product Support Engineer, and Service Desk Analyst, reflecting a diverse background in technical support, knowledge management, and customer relationship management. Ivan's career began in accounting and front office operations, complemented by a Bac in Economics from Lycée Technique d’Ettelbruck.