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Felix Kaiser currently serves as the Head of Customer Journeys at Frontiers, where notable achievements include establishing customer experience management and leading an exponential growth in brand NPS. In addition to this role, Felix is a lecturer for "Discovery & Design" at Berner Fachhochschule BFH. Previous experience includes significant leadership positions at Swisscom, where responsibilities spanned from transforming product management to leading digital experience strategies. Felix also has a strong academic background with degrees in Computer Science in Media from Hochschule Furtwangen. Early career roles include consultancy positions at Namics, The Upper Storey, Draftfcb, and Pixelpark, culminating with an internship at i-clue interactive GmbH.