Annali Ward is a Customer Journey Manager at Frontiers since November 2022, focusing on enhancing customer experiences across various service offerings. Previous experience includes serving as a Product Owner at NatWest Group from September 2019 to November 2022, where Annali oversaw the end-to-end customer journey for International Payments for Retail customers and defined related strategies. Annali also held the position of Graduate Analyst at NatWest Group, gaining expertise in Agile methodology, Retail Banking, Innovation, and UX Design through multiple placements. Earlier experience includes an internship as Business Development and CRM Intern at Holidog, where responsibilities encompassed customer service for Anglophone markets, improving customer satisfaction, and managing social media accounts. Annali holds a degree from The University of Edinburgh and participated in a study abroad program at UC Santa Barbara, focusing on Philosophy.
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