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Annie Smith is a Customer Success leader with over 10 years of experience in the SaaS industry, currently serving as the Global Director of Customer Care at Fourth. Previously, Annie held positions such as Director of Customer Success at HotSchedules and Area Training Manager at Denny's, where they built and trained high-performing teams. Annie co-owned Greengo's Home Cooking, blending culinary influences from diverse backgrounds. They earned a Bachelor's degree in Fine Art from New Mexico State University.