Since its foundation in Piccadilly in 1707, Fortnum & Mason has been at the heart of London life, supplying the very finest goods and services. From the Food Halls to the Diamond Jubilee Tea Salon it is filled with unique and exceptional food and gifts.


Retail

Fortnum & Mason

Fortnum & Mason's headquarters in London, United Kingdom

Tom Athron

David Nichter

Caroline Doherty

Rob Blackburn

Alexandra Buxton

Elizabeth Thompson

Simon Thompson

Flora Madley

Robert Corpe

Samantha Harris

Rupert Thomas

Liz Darran

Justin Carmichael

Kate Hobhouse

The Marketing and Branding team at Fortnum & Mason is responsible for crafting and promoting the brand's prestigious image, driving customer engagement across various platforms. They implement strategic marketing campaigns, manage social media presence, oversee partnerships, and enhance the customer experience, all while maintaining the company's rich heritage and commitment to quality. This team ensures that the Fortnum & Mason brand resonates with both local and international audiences, fostering growth and loyalty in an ever-evolving market.

Marketing and Branding

This department oversees the management and efficiency of retail stores, focusing on guest experience and operational excellence.

Retail Operations

The Marketing and Customer Engagement team at Fortnum & Mason is responsible for enhancing brand visibility and fostering customer loyalty through innovative campaigns and personalized experiences. This team collaborates across departments to develop strategic marketing initiatives, manage digital platforms, optimize customer service, and drive business growth, ensuring that each interaction reflects the exceptional quality associated with the Fortnum & Mason heritage.

Marketing and Customer Engagement

The Operations Management Team at Fortnum & Mason is responsible for overseeing the seamless execution of daily operations across all retail and dining venues. This team ensures that the high standards of service and quality are maintained, coordinating activities between various departments such as retail, events, and facilities management. With a focus on delivering exceptional customer experiences, they streamline processes, manage resources, and drive operational efficiency to uphold the brand's prestigious reputation.

Operations Management Team

This department focuses on generating revenue through the sale of products and services to clients.

Sales Department

The Leadership Team at Fortnum & Mason is responsible for setting the strategic direction and overseeing the overall operations of the company. This team coordinates efforts across various regions and functions, including finance, branding, and commercial strategy, ensuring that the iconic brand aligns with its heritage while driving growth and innovation in the premium retail market. Through collaboration and visionary leadership, they aim to enhance the customer experience and maintain Fortnum & Mason's legacy of excellence.

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Fortnum & Mason

Org chart

Board & advisors

Teams

Marketing and Branding

Retail Operations

Marketing and Customer Engagement

Operations Management Team

Sales Department

Leadership Team

Offices

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Fortnum & Mason

Org chart

Board & advisors

Teams

Marketing and Branding

Retail Operations

Marketing and Customer Engagement

Operations Management Team

Sales Department

Leadership Team

Offices

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