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About FIXR

Here at FIXR we’re on a mission to be the number one Event Intelligence and ticketing platform globally. Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers. Not only that, we provide our organisers with data intelligence and insight that help profile their ticket buyers  in order to retain and grow their audience over time.

We kickstarted our journey in 2015, and since then we’ve helped millions of people enjoy events all over the UK; whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers. While we’ve been a leading ticketing platform in the student events industry since our inception, we’ve seen explosive growth across wider industry areas, and we’ve are now building on this accelerated momentum to expand into new verticals and markets.

This is an exciting opportunity to join our close knit team as we experience record sales and lead the charge in providing enterprise grade data intelligence to an underserved events market.

About the role

From our roots in the music & Student nightlife sector of the UK, FIXR has developed its events technology platform to provide ticketing and event intelligence into a diverse cross section of verticals ranging anywhere from festivals, spectator sports, comedy to country shows, attractions and seasonal events. Reporting into the Global Head of Account Management, The Commercial Account Manager will be responsible for the success of FIXR’s tier 1 and tier 2 organisers ensuring the protection and growth of our top accounts. They will develop strong relationships built on market intelligence and insights providing true business partnership to organisers. By understanding client strategies for growth/sustainability the Commercial Account Manager will recommend approaches based on experience and platform optimisation.   

This senior role will be a pivotal role in the transition of FIXR account management from operationally led to Commercially focused organisation.  They will act as a lighthouse for best practice in using data and processes to drive renewals and upsell. They will also be a key influencer in the product roadmap, identifying trends and requirements that will enable Organisers to continue to innovate their events, 

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• Manage a portfolio of FIXR Tier 1 and Tier 2 clients, accountable for renewal and upsell targets
• Build and maintain deep relationships with Snr personnel within Organiser base to understand their business requirements and educate/sell them on how FIXR can support their success..
• Own the smooth transition from Sales to Account management and ensure successful onboarding and go live.
• Create business review cadence that ensures Organisers feel supported and valued

• Be the first level contact for client queries to ensure operational requirements are fully supported.
• Collaborate on pitches and meetings with potential new large clients.
• Consistent reporting on account performance and forecasting
• Attend Organiser events where appropriate to demonstrate FIXR commitment and to understand any first hand challenges.