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We’re a fast growing, innovative events and ticketing platform in scale-up mode. Whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers, venues, promoters, universities, students, and charities. Our website and app are a one-stop-shop for event organisers to sell tickets online and for ticket buyers to discover events and buy tickets.

This is an exciting opportunity to join our rapidly growing team as we experience record sales and expand into new areas of ticketing, both in the UK and internationally. We have recently opened our Cape Town and Dubai offices as part of our global expansion plans. This role is based in Cape Town, but you may service a number of territories we operate in i.e. South Africa, Dubai and the UK. There are lots of opportunities for learning, development and career progression, as we provide an environment that puts autonomy, development and support at the heart of everything we do. You will join a team of like-minded consultative, entrepreneurial individuals who work cohesively to achieve our goals. We will, in turn, support you to be at your best with flexibility, generous remuneration packages and benefits designed to ensure rest, wellbeing and fun alongside engaging and purposeful work.

About the role

We are looking for an Account Manager (“AM”) to join our fast-growing client services team, which sits at the heart of our company. You will become an expert in our product suite and demonstrate your knowledge by engaging with our organiser clients. You will spend the majority of your time in our account management team, with some customer service / operations thrown in. You are likely to gain experience in a number of the territories we operate in, meaning while based in Cape Town you may work in different time zones - Dubai/ SA/ UK.

This is a fast-paced, dynamic role which is ideally suited to a someone with experience in account management and looking to join a technology scale-up and gain experience across multiple business areas. The AM will report to the Managing Director: SA as well as to the Head of Account Management in the UK.

What you’ll be responsible for

• Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationships.
• Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Develop retention strategies to elongate the lifetime value of clients.
• Work alongside your Account Operations colleagues to meet/exceed the expectations of our client base.
• Collaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibility.
• Handle client escalations and work across teams to resolve issues.
• Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position.
• Identify and execute against opportunities for upsells.
• Own and manage the renewal process for your clients.
• Meet targets in respect of renewals, revenue retention and upsells.
• Establish a strong understanding of competitors, ticketing, and the events industry.
• Attend both virtual and physical meetings with clients, including through regular travel across South Africa and abroad if required.