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Gorav Gulati is a results-driven Learning and Development professional with extensive experience in developing and implementing training strategies that enhance customer experiences. They have held significant roles at various organizations, including the current position as Sr. Manager of Learning Experience and Customer Education at Fivecast, where they are pioneering innovative AI-driven learning solutions. Previously, Gorav has established training departments in multiple companies and led a team at Samsung Electronics to achieve a region-leading mystery shopping rating. They possess a strong background in needs-driven program design and sales skills enablement across diverse industries, demonstrating a commitment to fostering collaborative learning environments. Gorav holds a degree from Clarion University of Pennsylvania.