When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a Member, you’re an Owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services. 

With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re governed. 

Today, FirstOntario Credit Union serves more than 115,000 Members with a full suite of banking products and has 30 locations serving 14 communities within the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford regions.


Banking

Credit

FirstOntario Credit Union

FirstOntario Credit Union's headquarters in Hamilton, Canada

This department is responsible for providing support and assistance to members, addressing their inquiries and ensuring satisfaction.

Member Services

The Leadership Team at FirstOntario Credit Union is responsible for setting strategic direction, ensuring operational excellence, and fostering innovation within the organization. Composed of senior executives across various departments such as finance, technology, risk management, and member services, the team collaborates to drive growth, enhance member experience, and maintain the cooperative principles that define the credit union. Their collective expertise supports decision-making, governance, and the implementation of initiatives that align with FirstOntario’s values and mission.

Leadership Team

The Information Technology team at FirstOntario Credit Union ensures the seamless operation and security of the organization's digital infrastructure. They manage application development, end-user technology, IT governance, and infrastructure, while also safeguarding systems against security threats. This team supports the technological needs of over 115,000 Members and facilitates the delivery of a full suite of banking products across 30 locations in various communities.

Information Technology

This department manages the daily operations and strategic oversight of branch locations to ensure efficient service delivery.

Branch Operations

The Risk and Compliance Team at FirstOntario Credit Union is responsible for identifying, assessing, and mitigating risks to ensure the institution's stability and integrity. This includes managing anti-money laundering (AML) efforts, preventing fraud, ensuring regulatory compliance, and overseeing internal audits. The team works collaboratively to protect members' assets, safeguard against financial crimes, and maintain adherence to industry regulations and internal policies.

Risk and Compliance Team

The Financial Services Team at FirstOntario Credit Union specializes in providing comprehensive wealth management, investment strategies, and business banking solutions. They work closely with members to offer tailored financial advice and services, ensuring each member maximizes their financial growth and security. From personal investment plans to business banking needs, this team is dedicated to upholding FirstOntario’s mission of member ownership and community-driven decision-making.

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People (8)

Jobs (0)

Other teams

Leadership Team

Information Technology

Branch Operations

Risk and Compliance Team

Financial Services Team

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People (8)

Jobs (0)

Other teams

Leadership Team

Information Technology

Branch Operations

Risk and Compliance Team

Financial Services Team

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