Eylin Arias Rivera is an experienced Systems Engineer currently employed at FirstLight Fiber since August 2019, specializing in the Managed Service Provider (MSP) B2B industry with extensive knowledge of multi-tenant and private cloud environments, cloud infrastructure, and systems architecture. Eylin has a strong track record in managing customer onboarding, colocation support, and the development of Standard Operating Procedures to enhance operational efficiency. Previous roles include Systems Engineer at ColoSpace, Inc., where responsibilities included handling service escalations and server administration, and Technology Sales Trainer at HP, consistently achieving sales goals and delivering impactful training programs. Eylin has also held positions in technical support and education, demonstrating a broad skill set in IT support, documentation, and client relations across various sectors.
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