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Anita Teräväinen is a results-driven Sr. Business Development Manager specializing in Refund Handling, Order Management, and Passenger Revenue Accounting at Finnair. With extensive experience in the airlines and aviation industry, Anita's career began as a Travel Agency Clerk and has progressed through various roles at Finnair, including Director and Service Manager. Anita has a Bachelor’s degree in Hospitality Administration and a Master’s degree in Service Business Management from Haaga-Helia University of Applied Sciences. They are highly motivated to continuously learn and develop, with a strong focus on process improvement and customer service orientation.