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Natalie Yan is currently a Client Experience Manager at Fidelity Canada. Previously, Natalie held various administrative and client-facing roles, including positions at RBC and Mackenzie Investments. They began their career as a Financial Secretary at Meritrust Financial Group Inc., and later worked as an Administrative Assistant at Money Maker Financial Consultants Inc. Natalie has a diploma in financial services and customer service from Seneca College, as well as a Bachelor's degree from Guangdong University of Foreign Studies.