Fidelity Bank Plc offers banking and other financial services to corporate and individual customers. The Bank operates in four segments: Retail banking, which offers a range of retail, personal and commercial services to individuals, small and medium business customers, including a range of e-business products to serve the retail banking segment; Corporate banking, which offers a range of commercial and corporate banking services to the corporate business customers, including other medium and large business customers, and covers the power and infrastructure; oil and gas upstream and downstream; real estate, and agro-allied industries; Investment banking, which is involved in the funding and management of the banks securities, trading and investment decisions on asset management with a view of maximizing the banks shareholders returns, and Public sector, which offers a range of services to governments of various levels, including parastatals, ministries, departments and other agencies.

Banking

Fidelity Bank Plc

Fidelity Bank Plc's headquarters in Lagos, Nigeria

This department focuses on managing personnel, developing talent, and supporting organizational growth through effective human resource strategies.

Human Resources

This department handles inquiries and support for clients, ensuring a high level of customer satisfaction through various service roles.

Customer Service

This department focuses on building and maintaining positive relationships with clients and stakeholders.

Relationship Management

The Banking Operations team at Fidelity Bank Plc is responsible for ensuring the smooth execution of daily banking functions across various segments, including retail, corporate, and investment banking. This team coordinates branch operations, oversees compliance, develops and implements efficient processes, and enhances service delivery to meet customer needs. With a focus on operational excellence and risk management, they play a crucial role in supporting the bank's strategic initiatives and maintaining high standards of customer service.

Banking Operations

This department focuses on managing and optimizing the sales process to enhance revenue generation.

Sales Operations

This department oversees the management and leadership of various branches to ensure operational efficiency and alignment with organizational goals.

Branch Operations

This department provides technical assistance and support for the organization's IT systems and applications.

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People (16)

Jobs (0)

Other teams

Customer Service

Relationship Management

Banking Operations

Sales Operations

Branch Operations

IT Support Services

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People (16)

Jobs (0)

Other teams

Customer Service

Relationship Management

Banking Operations

Sales Operations

Branch Operations

IT Support Services

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