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Doug Marcello is the Executive Vice President at Fay Servicing, LLC, where they support the CEO and executive team in driving the organization's strategic vision and operational excellence. They have over 15 years of experience in the default servicing industry, having previously held positions such as Chief of Staff and SVP Default Services at Fay Servicing. Doug began their career in sales and has worked in various managerial roles across companies like Lowe’s, US Concrete, and Bank of America, consistently emphasizing compliance, efficiency, and employee development. Their leadership is underpinned by Zenger Miller credentials and a passion for delivering quality service to clients and empowering employees. Doug continues to seek innovative ways to enhance processes and foster collaboration within the organization.