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Brenda S. is a Manager of Customer Retention at Farmers Insurance, bringing extensive experience in the insurance industry. They have a demonstrated history of leading change and promoting Lean methodology, excelling in complex system error resolution and technical recruiting. Prior to their current role, Brenda served as an Operations Manager, where they led initiatives resulting in significant cost savings and high employee retention rates. Brenda has also held positions as Operations Supervisor and Senior Service Advocate, focusing on customer satisfaction and operational efficiency. Currently, they are pursuing an MBA in Business Management & Strategy at Western Governors University.