Shivam Sharma has extensive experience in retail and technology, currently serving as an Assistant Department Manager at Farm Boy Inc. since December 2021, where responsibilities include retail operations, inventory management, and customer service. Previous roles at Farm Boy include Department Supervisor and Customer Service Representative, emphasizing superior customer service and team productivity. Additionally, Shivam has web design experience from The 6ix Hockey, contributing to website management and development, and technical expertise gained as a Lead Technical Analyst at Teleperformance, specializing in troubleshooting Western Digital storage devices. Early career involvement includes content writing for Xtechtonic and Yogaank. Shivam holds postgraduate certificates in Cloud Computing and Mobile Application Development from George Brown College and a Bachelor's degree in Computer Science from Delhi University.