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Sam W. is a seasoned professional in customer support and community management, currently serving as the Customer Support and Community Manager for Topps Digital at Fanatics, Inc. since January 2022. With previous experience as the Topps Digital Customer Support Manager and a strong background in customer service and social media management at High 5 Games, Sam has consistently improved customer satisfaction metrics and developed effective support processes. Sam has also held various roles in public relations, marketing, and event coordination across several organizations, including Pamal Broadcasting and Peoples First Insurance Services, while earning a Bachelor of Arts in Public Relations and Psychology and an MBA from Mount Saint Mary College.