Mai Cruz, M.S., is a Senior Operations Manager at FactSet, where a career since December 2009 has involved leading teams in providing accurate and timely industry information, managing up to 100 staff members, and maintaining high-level relationships with clients and managers. Responsibilities include overseeing production accuracy, driving continuous improvement, planning workload distribution, and monitoring employee performance. Mai Cruz has a solid educational background with a Master of Entrepreneurship and a Bachelor of Commerce in Business Management, both from De La Salle University. Prior experience includes roles in operations management, quality control, and equity research, as well as a practicum internship focused on client retention strategies.