Lily W. is currently the Agency Relationship Management Head at PT. AIA Financial, where they focus on strengthening agency operations. They have also served as Principal at Eye Level Learning since 2015, emphasizing self-directed learning in students. Previously, from 1996 to 2009, Lily managed customer service operations as the Customer Service & Operations Head at PT. Asuransi Cigna, and led the Direct To Consumer department at PT. AIG Insurance Indonesia from 2009 to 2014. Lily holds a Bachelor's Degree in Economics from Universitas Katolik Indonesia Atma Jaya, earned in 1995.
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