Emer O'Kelly is a Customer & Experience Design Senior Manager with over 15 years of experience in user-focused business optimization and transformation. They specialize in leading user experience and customer optimization projects across various sectors, including banking, telecoms, utilities, and government. Emer has successfully managed major initiatives such as contact center transformations and global company rebrands, and has a strong background in marketing strategies and campaign execution. They hold a Bachelor of Arts in Multimedia from Cork Institute of Technology and completed a Bachelor's Degree in Multimedia at Fachhochschule Darmstadt.
Location
Ireland
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