Philip Smith is a Global Ad Operations Leader and Customer Support Strategist with over 20 years of experience in the travel and technology sectors. They have managed high-performing global teams and driven operational excellence at renowned brands such as Expedia, Hotels.com, and VRBO. Currently, Philip oversees a global team of Technical Ad Operations Specialists, focusing on delivering high-quality support and maintaining world-class customer satisfaction. Their expertise includes Salesforce Omni-channel routing, real-time issue management, and compliance governance.
Location
London, United Kingdom
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