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Filipe Dinis has over a decade of experience in the travel industry, focusing on customer experience and operations. They served as the Director of Travel Operations & B2B Customer Experience at Exoticca from 2020 to 2022, following various roles in customer service at eDreams ODIGEO and sales leadership at IGT Solutions. Filipe began their career in hospitality as a Front Office Receptionist at Rafaelhoteles and has a Bachelor's degree in Marketing from Instituto Superior de Contabilidade e Administração do Porto, as well as a Master's degree in Management Tourism from ULP - Universidade Lusófona do Porto.