Penni McLean-Conner serves as the Executive Vice President of Customer Experience and Energy Strategy at Eversource Energy, where they focus on developing strategies to enhance customer service and energy solutions for 4 million customers. With over 30 years of experience in the utility industry, Penni has held various leadership roles, including Vice President of Customer Care at NSTAR and Chief Customer Officer at Eversource Energy. They are an accomplished author of three books on customer service and energy efficiency and have received multiple industry recognitions, including awards from the New England Women in Energy and the Environment and the Greater Boston Chamber of Commerce. Penni holds a bachelor's degree in industrial engineering from North Carolina State University and actively participates in community and industry organizations.
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Westwood, United States
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