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Inga Angelutsa is a seasoned IT Service Delivery Manager currently at the European Medicines Agency, where they oversee key IT service delivery and manage customer advocacy. With a background in JIRA and Confluence administration, Inga has successfully coordinated multiple release projects, ensuring compliance with service level agreements. Previously, Inga worked as a Consultant Translator and Communication Support, enhancing communication at international health-related events. Inga holds a Bachelor’s Degree in Informational Technologies from the Technical University, completed in 2003.