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Bala Pavothil is a Site Reliability Engineer at EROAD, with a career spanning over a decade in technical support and engineering roles. Since April 2019, Bala has held positions at EROAD, progressing from Junior Site Reliability Engineer to the current role. Prior experience includes serving as a Senior Technical Support Specialist at SMX and a Senior Support Engineer L2 at RHEOCON INTERNET Pvt Ltd., where responsibilities encompassed managing production server setups for web-hosting clients and administering Linux and Windows servers. Bala began the career as a Senior Software Engineer at Bobcares, supporting various international clients. Educational qualifications include a Postgraduate Diploma in Computing from Unitec | Te Pūkenga and an Engineer’s Degree in Electrical, Electronics, and Communications Engineering from Karpaga Vinayaga College of Engineering & Technology.