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Jordan Shepherd is a seasoned Senior Business Analyst with extensive experience in business support and credit management, currently employed at Epsilon since June 2023. Prior to this role, Jordan served at BerryWorld from October 2018, progressing from a Junior Business Systems Analyst to a Senior Business Analyst. Earlier experience includes a tenure at Sony DADC, where responsibilities spanned credit and collections, achieving CICMQ accreditation and managing key projects. Jordan began the career as a Credit Controller before transitioning into analysis and support roles, accumulating valuable skills in process documentation, month-end reporting, and stakeholder management. Jordan holds a Bachelor of Arts degree in Business Administration and Management from the University of Hertfordshire, obtained between 2010 and 2013.