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Łukasz Ciahotny is an experienced IT professional with a strong background in business analysis, operational risk management, and system analysis. Notable roles include IT Operational Risk Specialist at UBS Krakow, Senior System Analyst at Brown Brothers Harriman, and IT Business Analyst at HSBC, where responsibilities involved managing communication between business and technical teams, analyzing system requirements, and facilitating software deployments. Currently, Łukasz serves as a Senior IT Analyst at EPAM Systems, focusing on managing Voice channels using the Genesys platform and ensuring effective client onboarding. Łukasz holds a postgraduate degree in Project Design and Operation of Systems from AGH University of Science and Technology and a master's degree in Pedagogy from the University of Silesia.