Gregg Cain is an experienced customer care professional with a strong background in customer service and sales. Currently serving as a Senior Customer Care Expert at Enwork since April 2019, responsibilities include collaboration with various departments, performing root cause analysis, and managing customer inquiries. Previous roles include Customer Care Manager at Enwork, where management of team performance and escalated customer issues was key. Earlier experience includes positions at Farmers Insurance as a Service Advocate II and at Flexfab, LLC, as a Senior Sales Specialist and Distribution Sales Specialist. Gregg holds a Bachelor's Degree in Business Administration and Management from Davenport University, earned between 2006 and 2010.