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Subburaj A. is a technology leader with 19 years of experience in IT service management and delivery. Currently serving as the Senior Director of Global IT Service Management at Ensono, Subburaj oversees the shaping and governance of ITSM policies for commercial clients. In previous roles, Subburaj transformed IT service processes at various organizations, achieving significant improvements in client satisfaction and operational efficiency. Educated at Bharathiar University, Subburaj holds an MBA in International Business and a Bachelor of Applied Science in Computer Technology. Throughout their career, Subburaj has consistently driven multi-million-dollar projects and instilled trust among stakeholders while enhancing ITSM practices globally.