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Shaima Naseer is an experienced IT Service and Portfolio Manager specializing in aviation technology and digital transformation. They have worked at Emirates from 2018 to 2023, transitioning from Business Improvement Partner to IT Service Manager, and previously served as a Crew Planning Controller where they forecasted resource needs and optimized crew utilization. Currently, Shaima pursues a Bachelor's degree in E-Commerce/Electronic Commerce at the Higher Colleges of Technology, a field in which they have already earned a previous Bachelor's degree. Known for their reliability, attention to detail, and initiative, Shaima is committed to driving resilience and service excellence in their work.