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Basil Hutchinson is the Director of Customer Support at Emerson Automation Solutions, a position held since 2018, where they manage a multi-location/multi-national team to enhance customer experience and implement performance management initiatives. Prior to this role, Basil worked at Emerson Automation Solutions from 2005 to 2013 as a Senior Technical Support Representative and Manager of Technical Support. Their earlier experience includes serving as an Inside Sales/Engineering Technician at Hudson Valley Controls from 2003 to 2004. Basil holds a Bachelor's degree in Electrical and Computer Engineering from Rutgers University and an MBA in Business Administration, Management, and Operations from the University of Phoenix.