Vijaya Kumar is an experienced professional in customer service and technical support, currently serving as Team Lead for the US-Central region at EFI since November 2022, where responsibilities include overseeing a 23-person team and enhancing process efficiency through analysis of warranty data. With a tenure at EFI spanning over 14 years, previous roles included Sr. Field Service Escalation Specialist and Escalations and Service Manager for the SEA region, focused on optimizing operations and improving customer support across various Asian markets. Prior to EFI, positions held include Global Technical Services Team Leader at Gandinnovations, Field Service Engineer in the MENA region, and Service Engineer in India, demonstrating a strong background in technical support, training, and maintenance across diverse geographic regions. Educational qualifications include diplomas in Electro Mechanical technology from Sir M Visveshvaraya Technical Training Institute and Indian Telephone Industries.
Links
This person is not in any teams
This person is not in any offices