Yves ter Huurne is the Chief Customer Experience Officer at eDreams ODIGEO, responsible for servicing and retaining Prime members through offline channels. Previously, Yves worked as a lead product manager at Wehkamp, overseeing strategy and development for their mobile and tablet apps. Holding an MBA from INSEAD, Yves has also served as an engagement manager at McKinsey & Company, focusing on digital projects for clients in various sectors worldwide. Yves's earlier experience includes business development roles at bol.com and M2Mobi, and an internship advising on geo-thermal energy financing.