Elena Lebedeva is a seasoned professional in quality assurance and customer experience, currently serving as the CX Quality Assurance Lead at eDreams ODIGEO since December 2021. In this role, Elena is responsible for managing quality KPIs, driving operational performance improvements, and developing QA programs across multiple delivery centers. Previous experience includes senior positions at CPM International Contact Centre, where Elena led quality analysis and coaching for the Airbnb project, and served as a team leader overseeing a group of customer service specialists. With a strong foundation in research and data analysis from positions at the Universitat de Barcelona, EADA Business School, and various other institutions, Elena holds multiple degrees in sociology and data analysis, further enhancing expertise in quantitative evaluation and operational excellence.
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