Rafhael Mazzaro Lourenço is an IT Business Analyst with over 10 years of experience specializing in Business Analysis, Business Partnering, and IT Processes and Governance. Currently serving as a Senior Analyst at Edenred, Rafhael focuses on creating and reviewing IT policies, managing changes and incidents, and supporting IT teams. Previously, Rafhael worked at Bayer as an IT Business Analyst, where they managed complex projects and engaged with stakeholders, and began their career at Pardo Informática as a Support Analyst. Rafhael holds a degree in Information Systems from Universidade Metodista de São Paulo and is certified in ITIL V3 Foundations and CBAP.
Location
São Paulo, Brazil
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