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William Sarzala is an experienced professional in revenue management with over 20 years in the airline and hotel industries. Current role as Concierge at Ebenezer since April 2020 follows positions such as Transportation Specialist at American Red Cross and various leadership roles in revenue management at notable companies including Sun Country Airlines, Crescent Hotels and Resorts, and Starwood Hotels & Resorts. Sarzala has a strong background in developing forecasting models, enhancing marketing strategies, and implementing new systems to improve revenue. Educational credentials include an MBA in Marketing from Keller Graduate School of Management and a Bachelor of Science in Marketing from the University of Illinois Chicago.