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Giuseppe Vicari is a highly accomplished senior leader with 25 years of experience in customer operations, known for driving performance, operational excellence, and innovation at eBay. They have successfully managed large-scale, multi-lingual teams and spearheaded AI and automation initiatives, achieving remarkable customer satisfaction scores and financial targets. Currently, Giuseppe leads a multi-year innovation program as the Portfolio Lead for Service Transformation, ensuring improvements in customer satisfaction and operational efficiency. Their past roles include directing customer experience and operational insights across various European markets, where they optimized service delivery and built strong BPO partnerships. Giuseppe holds a Master of Business Administration (M.B.A.) with distinction from Trinity College Dublin.