East West Assist TPA Private Limited (IRDA License No.18) is a dedicated Third Party Administrator (TPA) licensed by the Insurance Regulatory & Development Authority (IRDA) on May 16, 2002. It comes into the market backed by the vast experience and skills of the East West Group.
The company provides third party administration in healthcare services, which include designing medical plans, administering healthcare claims and providing managed healthcare services to the Insurance Companies and Corporations.

Some of the features:
Cashless treatment at Networked Hospitals across the country.
Access to a 24-Hour Alarm Centre
Round-the-clock Ambulance Referral Service.
Cost Containment, Control and Utilization Reviews.
A Health Assist Photo ID Card provided to each insured member.
Access to advice by our Experienced Medical Officers over the phone 24 x 7 x 365.
Arranging for House Calls.
Access to medical information and advice through the internet.
Electronic Claims Processing on the tailor made iCLAIMS web based System .
Follow up with the Care Providers at all times in order to ensure prompt processing of reports.
Obtaining feedback from The Insured, The Insurance Agents & Brokers, and Insurance Company, pertaining to quality of service rendered by East West Assist and its Care Provider Network.
Overall case management and Third Party Administration.
Value Proposition:Doctor to Doctor Monitoring
Concurrent Review
Monitoring & Management of each claim at Network Hospitals across the country as it arises, by our in-house team of experienced Medical Officers (Doctors).
Critical Care Monitoring
Monitoring critical care patients on a daily basis by our in-house team of Medical Officers in order to monitor medical costs and to ensure optimal medical care.
Retrospective Review
Follow up of the each case with Network Hospitals and their doctors on presentation of bills in order to achieve higher degree of cost containment.

Health Care

Insurance

East West Assist Insurance TPA

East West Assist Insurance TPA's headquarters in Saket, India

Pawan Garg

RAJESH SHRIDHARAN

Narendra Rajpurohit

Praveen Kargeti

Prasad Jandhyala

Mohit Agarwal

Gauri Sharma

The Client Servicing & Sales team at East West Assist Insurance TPA focuses on maintaining and enhancing relationships with clients while driving sales growth. They oversee client accounts to ensure high levels of satisfaction, handle any issues that arise, and gather feedback to improve service quality. Additionally, they work on business development initiatives to attract new clients and expand the company's market presence. The team includes roles such as client servicing managers and sales executives who coordinate with healthcare providers and insurance agents to ensure seamless service delivery and cost management.

Client Servicing & Sales

The Leadership Team at East West Assist Insurance TPA is responsible for steering the company's strategic direction, ensuring operational excellence, and driving overall growth. This team, consisting of key executives such as the Chief Mentor, Vice Presidents of Operations, Sales & BD, and Information Technology, the Chief Executive Officer, and the Chief Administrative Officer, focuses on devising and implementing policies, managing cross-functional initiatives, enhancing client and partner relationships, and overseeing the delivery of high-quality healthcare administration services. Their collective expertise ensures the company meets its objectives and remains a trusted third-party administrator in the healthcare sector.

Leadership Team

The Operations Team at East West Assist Insurance TPA is responsible for overseeing and ensuring the efficient administration and processing of healthcare claims and services. This includes monitoring and managing each claim throughout the process, coordinating with network hospitals, facilitating cashless treatments, and conducting concurrent and retrospective reviews to ensure optimal cost containment and quality of care. The team also manages electronic claims processing, follows up with care providers, and provides round-the-clock access to medical officers and ambulance referral services.

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East West Assist Insurance TPA

Org chart

Teams

Client Servicing & Sales

Leadership Team

Operations Team

Offices

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East West Assist Insurance TPA

Org chart

Teams

Client Servicing & Sales

Leadership Team

Operations Team

Offices

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