Susan Asan is a seasoned professional in customer success and product operations, currently serving as the Customer Success Team Lead at Dynamo Software since February 2025. Prior experience includes a role as Product Operations Manager at Titan from January 2022 to September 2024, where Susan led key initiatives such as the development of a self-help desk and AI chatbot, facilitating a transition to Kustomer that resulted in significant cost savings. At DraftKings, from March 2019 to January 2022, Susan managed strategies for customer service and VIP teams, enhancing customer loyalty and Net Promoter Score (NPS). Previous positions include managing member solutions at TIDAL and serving as a Senior Product Specialist at Betterment, where Susan focused on improving customer experience and software functionality. Susan holds a Bachelor of Arts in Art History from UC Santa Barbara and a certificate in User Experience and Design from UCLA.
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