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Rafael Acosta Munguía is a seasoned AIOps strategist and senior network engineer with 18 years of experience, having held positions at companies like AT&T, Cargill, and DXC Technology. Previously serving as a Problem Lead at AT&T from 2018 to 2022 and as a Senior Capacity Analyst at Cargill since 2022, Rafael has focused on automating network operations and implementing proactive solutions. Their foundational education was completed at Universidad Latina de Costa Rica from 2004 to 2008.