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Charlene D'souza is an experienced professional in the field of customer service and service quality. Currently serving as a Service Quality Officer at Dubai First P.J.S.C. since April 2013, Charlene has developed expertise in enhancing service delivery and customer satisfaction. Prior to that role, Charlene worked at JPMorgan Chase & Co. as a Customer Service Advisor from May 2008 to March 2013, where valuable skills in client interaction were honed. Charlene holds a Bachelor of Arts degree in Sociology from Mithibai College and attended St. Teresa's Institute of Education in Mumbai.