Michael Goetz is an experienced leader in customer success and technology consulting, currently serving as SVP of Customer Success at Drata, where responsibilities include overseeing a global organization involved in Customer Success Management, Implementation, Solution Architecture, Compliance Advisory, and Digital Programs. As the founder of two ventures, Trailmark Consulting and RallyCamp, Michael focuses on AI consultancy for SMBs and an AI-powered adventure planning platform, respectively. Prior experience includes significant roles at GitHub, AWS, and Chef Software, where contributions involved building customer success teams, driving enterprise adoption strategies, and enhancing customer experiences. Michael’s career is further distinguished by military service as a Sergeant in Military Intelligence and a solid educational foundation that includes a certificate in Applied Generative AI from The Johns Hopkins University and a Bachelor's degree in Broadcast Journalism from the University of Houston.
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